Deliver on the Promise of the Platform Economy

This paper examines the influence of digital platforms on Chinese workers across two booming on-demand service industries: ride-hailing and food-delivery. Though digital platforms have attracted considerable scholarly and legal attention in the past few years, this project is among one of the first to center on worker’s experience, and through their lens, to understand the impact of platformization of work in China. The study offers valuable insights on work conditions, worker’s struggles, resistance and autonomy; highlights the gaps in existing policies and puts forward empirically informed policy suggestions toward inclusive development in the digital era in the areas of labor protection, platform governance, and value redistribution.

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