Making Travel Platforms Work for Indonesian Workers and Small Businesses

This research details how Indonesians working in the tourism sector are included or excluded from the travel platform economy. It investigates why these actors are choosing to use travel platforms and how they express the benefits and constraints in this context. Inclusion in the platform economy involves understanding and addressing structures of inequality that prevent workers and SMEs from exploring the opportunities that platforms afford. Poverty is clearly a barrier that inhibits actors from inclusion, and that policy must address towards inclusive impact of platforms. Competition and algorithmic opacity are also key factors consistently disadvantaging SMEs in the platform economy.

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