Monitoring and Evaluation Frameworks for Assessing Service Delivery

Dr. Meena Nair, Head, Participatory Governance Research Group, Public Affairs Centre

This presentation, based on the experience of Public Affairs Centre, discusses the effective use of formal and information spaces available for monitoring and evaluation of public service delivery. It also focusses on some specific M&E instruments : community score cards, citizen report cards, budget analysis, public expenditure tracking and so on.

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