A policy framework for community telecentres in India - Building on the experience of different projects

India is known as an IT powerhouse but still has the largest number of poor people out of any country in the world. India’s experience with policies for digital inclusion may thus offer some useful lessons for other developing countries. This policy brief looks at a range of initiatives in India including the ambitious Common Service Centres (CSCs) scheme of the National e-Governance Plan (NeGP). It looks at the challenges faced by the scheme in ensuring the delivery of development services in a socially inclusive manner using this infrastructure.


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