ICTs in social protection systems – Making the strategic choices first

This policy brief was originally prepared as an expert input for the 'Regional Conference on Delivering Social Protection to Unorganised Workers', held in Bengaluru (India) in November 2010, and organised by the Department of Labour (Government of Karnataka) and GTZ (Germany). It explores the different ways in which Information and Communication Technologies (ICTs) are used in social protection systems in India. It then builds upon different models to advocate for the transformative use of ICTs for social protection which would be community-centred rather than based on tactical choices.