Recommendations for meaningful and successful e-governance in India

This paper is a contribution to the Second Administrative Reforms Commission on 'Citizen Centric Governance'. The paper introduces e-governance in the Indian context and provides suggestions both from the strategic level to implementation on how the use of Information and Communication Technologies (ICTs) can improve governance and service delivery. This document was made possible through research support by the PAN ASIA programme of UNDP-APDIP and IDRC (Canada).